SHIPPING POLICY
At Unknown Enduro Project, we drop ship all products to ensure a seamless and efficient shipping experience for our customers. Please take a moment to review our shipping policy, which outlines important information regarding the shipment of your products.
1. Third-Party Shipping Companies:
We work with trusted third-party shipping companies to handle the delivery of your orders. These companies have their own shipping policies and procedures, which may vary from ours. By placing an order with Unknown Enduro Project, you acknowledge and agree that the responsibility for the shipment of your products lies with these third-party shipping companies.
2. Lost or Damaged Products:
While we make every effort to ensure that your products are delivered in perfect condition, we cannot be held responsible for any lost or damaged items during transit. Once the products leave our facility and are in the possession of the shipping company, any issues or claims should be directed to them. We recommend contacting the shipping company directly to address any concerns regarding lost or damaged products.
3. Tracking Information:
Upon shipment of your order, we will provide you with a tracking number, if available, to track the progress of your delivery. Please note that tracking information may not be immediately available or may be subject to delays due to factors beyond our control, such as weather conditions or logistical issues.
4. Shipping Restrictions:
Certain products may be subject to shipping restrictions or regulations imposed by local authorities or shipping carriers. It is your responsibility to ensure that the products you order comply with any applicable shipping restrictions in your area. If an order is deemed ineligible for shipping, we will notify you and provide assistance in finding an alternative solution.
5. Shipping Costs and Delivery Times:
Shipping costs and delivery times may vary depending on the shipping method selected and the destination of your order. Typically, packages will be received within 15-20 business days. However, please note that shipping delays may occur due to world events or unforeseen circumstances beyond our control.
By placing an order with Unknown Enduro Project, you agree to the terms and conditions outlined in this shipping policy. If you have any further questions or concerns regarding our shipping policy, please contact our customer support team for assistance.
Please note that this shipping policy is subject to change without prior notice. It is your responsibility to review the policy periodically for any updates or modifications.